Through the major downtime and outage of Tumblr yesterday we learned a lot about Tumblr’s dedication. Meaning that, through out the entire process they utilized other social outlets to update, apologize and remain in contact with the user base. The average user does not relate, care or understand a database cluster outage. They understand words like growing pains and assurance that they are working diligently to remedy the issue. Tumblr remained transparent and did a good job to explain to the users that they value them.
Being down for an entire day is no small issue. That is a long downtime and could really crush the development of most projects. Tumblr came out on the other side seeing how much people really care about there platform and how loyal there user base truly is.
Late yesterday, Founder David Karp posted on the Tumblr staff blog. “We can’t apologize enough, nor can we thank you enough for putting up with these growing pains. We know how impossibly frustrating it is to see your work offline. But please always know that we truly care about your work as much as you do, and we have an incredibly capable team working incredibly hard to take good care of it. Sorry we let you down today.”
Tumblr is growing at an extremely fast pace and scaling issues are bound to happen. I believe this issue will better prepare them for future issues and there user base is going to stay loyal.
What do you think?
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